COVID-19 has changed the way the freight forwarding and customs broking industries operate, with profit levels in the sector booming.

The Freight Forwarding & Customs Broking Industry May 2022 benchmarking report by HLB Mann Judd has found the uncertain global environment and rates to be the two two pain points for industry operators.

With the world coming out of the COVID period, operators need to look into business succession and asset protection for the future.

One of the biggest concerns organisations have is recruitment and staff retention, followed by technology.

Lawrence Christoffelsz sits with Steve Grivas, Head of Freight Forwarding and Customs Broking Industry Group and Bill Nussbaum, Director of Tax Consulting & Compliance, both for HLB Mann Judd, and Paul Damkjaer, CEO of International Forwarders & Customs Brokers Association of Australia Ltd. (IFCBAA) to talk about the report.